2020 has proven to be a year of upheaval like no other, in business and in our personal lives. For business, this comes amidst a perfect storm of disruptors that have been bubbling away for some time now – digital transformation, workforce transformation, new ways of working and hyper competition, to name a few. Add to these, the global pandemic, along with political, environmental and financial uncertainty, there is a clear and urgent need for strong, supportive leadership.

There is evidence that some organisations are getting it right. However, many leaders are still struggling to get the balance between how they used to do things and what needs to be done to re-orientate their business.

The aim of this eBook is to inspire your own leadership aspirations, no matter how long you have been in the game. It will help you unlearn, relearn and upskill for the demands of the rapidly evolving business challenges and opportunities we are all facing.

Therefore, following the research summary in this eBook, we have also considered how to help you take action. At the end of each section and as a summary in Appendix 2, we have listed suggested actions to help you get started or build on your current journey. We have also created a new leadership development model, a leader briefing session, a one-day high-level training event, and supporting executive coaching activity, to immediately help you turn the insights from the research into meaningful action, both personally and within your organisation.

This means embarking on a new leadership development journey for a more enlightened, human-centred age; adopting digital, protecting the business and serving the communities within which we operate.

The pandemic has certainly shone a light on the desperate need for an age of more enlightened leadership. We are certain this research and outputs will play a part in delivering it.

Finally, we would like to thank everyone who part in the survey across all regions and countries. With particular thanks reserved for the 6 business leaders who agreed to be interviewed and quoted as a supplement to the wider research.

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